FIELD SERVICE TECHNICIAN

Primary responsibilities include the installation, maintenance, repair, and calibration of industrial packaging equipment at customer manufacturing and distribution facilities. Our customers vary but the largest sector is food and beverage manufacturing facilities.

This job is ideal for those who enjoy hands-on, problem-solving responsibilities. This is NOT for those who prefer to spend their time at a desk. This job requires technicians who are self-driven, who welcome problem-solving opportunities, and who are responsive to customers' needs. Being able to work with people is a must, along with organizational skills and the ability to think on their feet.  Overnight travel is required (50%) and it can vary greatly from time to time. Some projects/assignments may require air travel and multiple days on site.

Job Type

Full-time (Salary with performance bonus)

Benefits

• 401(k)
• Paid Time-Off
• Health Insurance
• Vision & Dental Insurance
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Dependent Care Spending Account
• Short-Term & Long-Term Disability
• Employee Assistance Program
  
  

Duties and Responsibilities

• Install, diagnose, audit and service industrial packaging equipment in manufacturing facilities.
• Conduct training on equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
• Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs, and emergency information schedules.
• Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
• When on call, ensures availability by telephone or pager contact at all times for service calls.
• Self-schedule projects and service calls.
• Assist sales team on various sales projects and demonstrations; Promote service contracts and additional technical services

Qualifications

• Strong technical knowledge on mechanical and electrical systems
• PLC Programming encouraged
• 2+ Years Technical and/or Manufacturing experience
• Ability to travel (over-night when required)
• Valid drivers License
• Ability to work independently with minimal supervision
• Professional appearance and demeanor
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Military experience welcomed
  
  

Competencies

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism - Reacts well under pressure and coolheaded in face of obstacles; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Takes pride in work; Graciously accepts feedback from others and makes effort to grow.
• Dependability - Follows instructions, responds to direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.